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    Return & Refund Policy

    At , we want you to be completely SATISFIED with us!

    We guarantee 1-to-1 REPLACEMENT or FULL REFUND (excluding items that are under promotion) if the Heal products that you have purchased are:


    Claims must be lodged via the phone, our website or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered. Refunds are in Store Credit/Cash Voucher and will be reflected in your account within 24 hours for your next shopping with us. 

    Exchanges are not applicable for orders that is wrongly placed by customer and exchange is subject to approval. Shipping and handling fee incurred when returning an item to Heal are borne by the customers and we are not liable until item(s) reaches our office. 

    *Notes: 100% satisfaction guarantee only applicable for purchases from our our official website (  

    For purchases made on different platforms other than our official brand website, such as offline retailer, an official proof of purchase or any form of receipt, documentation will be required for our refund process and is subject to approval; depending on the severity of the case. Failure to provide any form proof of purchase will not be entitled for any refund. Any usage of reward points will be non-refundable once the item is returned.

    How to request for a replacement or refund?

    1. Contact us via email at or telephone on +6011 7000 0028. A customer service representative will get in touch with you.
    2. Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (7) SEVEN working days if the evidence provided is valid.

    If you feel that your situation falls outside of our policy, we encourage you to contact us on to confirm if your request can be accepted. Your satisfaction will always be our priority, so please feel free to call us and we will work hard to resolve any issues.